This article will walk you through what happens Once you have purchased an account on StreetLight InSight®. This goes over the process of getting everything set up for the first time, as well as how to log in.
For first time users, you will receive an email with information to set up your user account. Once you set your password, log in to StreetLight InSight, and fill out our User Acknowledgement Form. After completing these steps you will have read-only access to your account until you take our user training. Once you complete the training, you will be given full access to your account so you can start running analyses.
For users who already have completed the training, you will be informed that your full access to the new account is ready. If you have access to multiple accounts, you will receive an email informing you that your new account has been added to your current credentials.
Initial Account Creation
Upon purchasing a StreetLight InSight subscription, you will receive a thank you email from your account representative. This email is also sent to our support team who will begin the process of creating your account. Within a business day, you will receive an email from Support letting you know your account is set up and ready to go.
If this is your first subscription, you will also receive a welcome email from StreetLight InSight with instructions to set your password. Please read the section below, "Setting Your Password," to learn more.
If this is not your first subscription, please continue to "Logging in to your New Account for the First Time," further down in this article.
Setting Your Password
When your user login is created, StreetLight InSight sends you an email welcoming you to the platform and giving you a link to set your password.
Step 1: Click on the link to set the password. When you do you will see a screen to set your password.
Step 2: Type in your password in the first field and repeat in the second.
Note: Passwords must be eight or more characters, have at least one capital letter, and have one number or special character. Spaces are allowed.
Step 3: Click on "Change password." If your password meets the parameters and matches in both fields, you will then be taken to the login screen.
Getting Full Access to Your Account
After setting your password, you will be able to log in to StreetLight InSight and the Support Center. To get full access to run analyses, you will need to complete our training--you will be asked to sign in to see the training. After you complete it, please inform Support that you have finished it and let us know if you have any questions.
Logging in to your New Account for the First Time
Whether you're a new user or an existing user accessing your new account, the first time you log in to that new account you will be asked to sign the User Acceptance Form. Subsequently logging in will take you directly to your account.
Step 1: Go to StreetLight InSight. You can access the login page by pasting the URL "https://insight.streetlightdata.com" directly into your browser, by clicking on "Access your Account" in the Support Center, or by clicking on "LOGIN" from the StreetLight Data website.
From the Support Center
From our Website:
Note: In addition to the direct access listed above, if you are not logged into StreetLight InSight, you will be presented with the login page if you do any of the following:
- Sign in to the Support Center.
- Accessing an article or a community forum post in the Support Center.
- Accessing details of one of your support tickets.
Step 2: Enter your email address and password. Click "Login."
Note: Passwords are case-sensitive, eight or more characters, have at least one capital letter, and have one number or special character. Spaces are allowed.
If you do not know your password, click on the "Forgot Password?" link and enter your email address on the next page. You will receive an email with a link to reset your password.
If you encounter any other issues while logging in, please contact Support for assistance.
Step 3: If you have multiple accounts, choose your new account from the list of accounts you have access to.
Alert: If you have access to multiple StreetLight InSight accounts, currently there is an issue when logging in to the Support Center to see customer only content. After choosing your account and clicking "Ok," you will be brought back to the "Choose Account" dialog. Please click "Cancel" at this time and you'll be taken to the Support Center content you wanted to see originally. This is not a problem if you access the Support Center from StreetLight InSight directly.
Step 4: Complete the User Acknowledgment form presented by DocuSign.
4a: Check the box indicating that you agree to use electronic records and signatures and then click "Continue" to enable the rest of the form.
4b: Complete the red boxes in the form.
Note: You can download or print the form at any time in the process.
4c: Read the rest of the form and click "Confirm" at the bottom of the page.
You will receive an email with the text of the form.
Upon clicking "Confirm," you will be logged in. If you were logging in directly to the platform, you should see the a page in the app, most likely the "Manage Travel Projects" page. If you were accessing a page in the Support Center, you should see that page after logging in.
Note: If you are not directed to the expected page within StreetLight InSight, please click on the navigation bar to choose the expected page. If you are not directed to the expected place in the Support Center, please paste your URL again.